Frequently asked questions
Do I need prior experience to start?⌄
No. “Cold Process Basics” and “Lye Safety and Lab Setup” assume no background. We cover PPE, mixing, temperatures, and trace before any advanced techniques.
Are materials included?⌄
Courses list recommended kits. We provide sourcing guidance and substitutions. You can start with a small set of oils, a digital scale, a stick blender, and silicone molds.
How long do I have access to lessons?⌄
Self-paced courses include at least 12 months of access. Live cohorts include recorded replays for 90 days.
What safety training is covered?⌄
We teach lye handling, ventilation, labeling, storage, and cleanup procedures. You’ll learn to calculate lye concentrations and understand exothermic behavior.
Can I sell soap after taking your courses?⌄
Many students start small businesses. We cover responsible labeling and batch records. We do not make legal or financial guarantees; consult local regulations for commerce rules.
Do you offer refunds?⌄
Yes. If a course isn’t a fit, contact us within 7 days of purchase before completing more than 20% of the content. Live cohort refund windows may differ; see Terms.
Which course should I take next?⌄
Finish “Cold Process Basics,” then choose a focus: “Advanced Swirl Techniques,” “Natural Colorants & Clays,” or “Precision Layering.” Our catalog includes clear prerequisites.
What support is available?⌄
Discussion threads under lessons and periodic Q&A sessions are included. We respond within two business days.
Do you teach melt-and-pour or hot process?⌄
Our focus is cold process. We include comparisons and basic guidance to help you decide whether to explore other methods independently.
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